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ProTool Warranty

ProTool Warranty Program

Best-in-Industry Lifetime Protection for the Gear You Rely On

At ProTool, we build equipment to work hard, last long, and make you money in the field. Our warranty program is designed to match that standard — simple, strong, and on your side.

This warranty applies to ProTool-branded products only.

Products Covered

The ProTool Warranty Program covers:

  • ProTool Carts

  • ProTool Wall Mounts 
  • ProTool Soft Wash Systems 

  • ProTool Skids

  • ProTool Poles

Note: Consumable items such as filters, membranes, jets, hoses, brushes, O-rings, pads, and other wear parts are not covered under this warranty.

Warranty Coverage by Product Type

ProTool Carts – Lifetime Warranty

  • Lifetime warranty on:

    • Stainless steel frame

    • Craftsmanship (welds, structural fabrication)

    • Structural failures due to manufacturing defects or material defects

ProTool Skids – Lifetime Warranty

  • Lifetime warranty on:

    • Stainless steel frame

    • Structural fabrication and craftsmanship

    • Structural failures due to manufacturing defects or material defects

ProTool Poles – 10-Year Warranty

  • 10-year warranty on:

    • Pole body and sections

    • Structural failures due to manufacturing or material defects

    • Pole clamps

What’s Covered

Lifetime Structural Coverage

For carts and skids, as well as stainless steel frames and structural assemblies:

  • Manufacturing defects

  • Material failures

  • Structural failures (frames, welds, brackets, mounts)

  • Craftsmanship defects

3-Year Electrical & Pump Coverage

For all covered ProTool equipment:

  • Electrical components

  • Motors

  • Pumps

  • Relevant wiring / controllers

What’s Not Covered

The ProTool Warranty does not cover:

  • Normal wear and tear

  • Cosmetic damage (scratches, fading, chips, etc.)

  • Shipping damage

  • Abuse, misuse, drops, collisions, or accidents

  • Damage from poor or improper maintenance

  • Improper storage (e.g., freezing, rust from neglect, weather exposure)

  • Unauthorized modifications or alterations

  • Use with non-authorized chemicals or solutions

  • Compacted or fouled membranes due to lack of flushing

  • Any use outside the product’s intended purpose

If in doubt, contact us before use — we’re happy to help you protect your investment.

Who Is Eligible?

  • Warranty coverage applies to the original purchaser only.

  • Proof of purchase is required to validate and process any claim.

Acceptable proof of purchase includes an order number, invoice number, or receipt from an authorized ProTool dealer or J. Racenstein.

How to Make a Warranty Claim

To start a warranty claim, please provide:

  1. Order or Invoice Number

    • From J. Racenstein or an authorized dealer.

  2. Description of the Issue

    • What happened, when it started, and how the product was being used.

  3. Photos of the Product

    • Clear images of the affected area, overall setup, and any relevant details.

You can submit this information through our support team or warranty contact form.

What Happens After You Submit a Claim

Once we receive your information:

  • Our team will review the issue and may ask for additional details or basic troubleshooting.

  • If the claim is approved under warranty:

    • We will provide replacement parts and, in some cases, cover labor at our discretion.

    • In many cases, we will send parts ahead of time, depending on the nature of the issue and the history of the equipment.

  • ProTool reserves the right to determine whether:

    • The product is repaired,

    • Parts are replaced, or

    • The product is replaced or upgraded.

Turnaround times and specific resolutions may vary depending on the claim and parts availability.

Customer Responsibilities

To keep your ProTool warranty valid, you agree to:

  • Perform proper maintenance as recommended.

  • Avoid any modifications to the equipment that are not authorized by ProTool.

  • Avoid abuse or physical damage, including drops, impacts, and improper mounting or tie-down.

  • Use appropriate chemicals and solutions compatible with the system.

  • Properly flush membranes where required.

  • Store the equipment responsibly to prevent avoidable damage.

Failure to follow these responsibilities may void warranty coverage.

Limitations & Legal Stuff

  • ProTool’s responsibility is limited to repair or replacement of defective parts or products, at our discretion.

  • ProTool is not liable for consequential or incidental damages, including but not limited to:

    • Downtime

    • Lost income or profit

    • Missed jobs or contracts

    • Damage to other equipment, property, or materials

  • This warranty gives you specific rights; you may have additional rights that vary by state or country.

Returns vs. Warranty

The warranty covers defects and qualifying failures after purchase.

Your standard return window applies to:

  • New, unused items that you wish to return under normal return policy terms.

  • Returns are handled separately from warranty claims and may be subject to restocking or other conditions as listed in our return policy.

Why Contractors Choose ProTool for the Long Haul

  • Lifetime warranty on stainless steel frames and structural craftsmanship

  • 10-year pole warranty for long-term performance

  • 3-year coverage on motors, pumps, and electrical components

  • Best-in-industry protection to match the demands of real-world field use

When you buy ProTool, you’re not just buying equipment — you’re backed by a warranty built for professionals who can’t afford downtime.

If you have any questions about whether a specific product or use case is covered, reach out to our team — we’re here to help.

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