The item(s) must be returned within 30 days of purchase referencing your Sales Order (SO) /Invoice (SI) number or include a copy of the packing list/Invoice with the product. 

Item and packaging must be in NEW condition. 

Returns for direct refund are subject to a 15% restocking fee or can be refunded for up to 100% as store credit. 

Custom configured orders and Drop Shipment orders are subject to a 15% restocking fee. 

Note: perishable items rubbers, sleeves, mops, sponges, etc may be non-refundable if not in as new condition.